01 / PROFESSIONAL TRAINING
Certified Scrum Master (CSM)
Certified Scrum Master (CSM)
Advance Your Career
Advance Your Career
ACCREDITED OUTCOME
Includes internationally recognised certification through Scrum Alliance.
Includes internationally recognised certification through Scrum Alliance.
COURSE OVERVIEW
Learn Scrum by doing Scrum.
Learn Scrum by doing Scrum.
Our Certified ScrumMaster (CSM) course is an immersive, hands-on learning experience designed to develop the practical skills required to help Scrum Teams become effective.
Our Certified ScrumMaster (CSM) course is an immersive, hands-on learning experience designed to develop the practical skills required to help Scrum Teams become effective.
Rather than learning Scrum through lectures and isolated exercises, participants experience the framework through a series of simulated Sprints. Across the two-day course, each Sprint introduces new concepts, followed by team-based application, demonstration, inspection and coaching.
Rather than learning Scrum through lectures and isolated exercises, participants experience the framework through a series of simulated Sprints. Across the two-day course, each Sprint introduces new concepts, followed by team-based application, demonstration, inspection and coaching.
Participants progressively build their understanding of Scrum while practising facilitation, collaboration, self-management, Sprint Planning, Daily Scrum, Reviews, Retrospectives, backlog management and continuous improvement.
Participants progressively build their understanding of Scrum while practising facilitation, collaboration, self-management, Sprint Planning, Daily Scrum, Reviews, Retrospectives, backlog management and continuous improvement.
The course also introduces the practical application of Artificial Intelligence in modern Agile environments. Participants explore how AI can support Scrum Masters and Scrum Teams through a hands-on AI prototype demonstration and an AI-focused case study, while examining the importance of human judgement, critical thinking and empirical decision-making.
The course also introduces the practical application of Artificial Intelligence in modern Agile environments. Participants explore how AI can support Scrum Masters and Scrum Teams through a hands-on AI prototype demonstration and an AI-focused case study, while examining the importance of human judgement, critical thinking and empirical decision-making.
PRACTICE WITH AI
A hands-on AI case study, built into the learning.
A hands-on AI case study, built into the learning.
Explore how artificial intelligence can support Scrum Masters and Scrum Teams through a live prototype demonstration and an AI-focused case study — with human judgement, critical thinking and empirical decision-making at the centre.
Explore how artificial intelligence can support Scrum Masters and Scrum Teams through a live prototype demonstration and an AI-focused case study — with human judgement, critical thinking and empirical decision-making at the centre.
LEARNING OUTCOMES
Course Objectives
Course Objectives
By the end of the course, participants will be able to:
Understand Scrum
Understand Scrum
Explain the Scrum framework, its accountabilities, events, artifacts, values and underlying principles.
Explain the Scrum framework, its accountabilities, events, artifacts, values and underlying principles.
Practise Scrum
Practise Scrum
Apply Scrum through hands-on team Sprints, Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives.
Apply Scrum through hands-on team Sprints, Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives.
Facilitate effectively
Facilitate effectively
Facilitate conversations, collaboration and Scrum events that enable teams to inspect and adapt.
Facilitate conversations, collaboration and Scrum events that enable teams to inspect and adapt.
Support self-managing teams
Support self-managing teams
Understand how to create an environment where teams can organise their work, collaborate and make decisions.
Understand how to create an environment where teams can organise their work, collaborate and make decisions.
Serve the Product Owner
Serve the Product Owner
Support Product Backlog management, refinement, prioritisation and effective communication around product value.
Support Product Backlog management, refinement, prioritisation and effective communication around product value.
Remove impediments
Remove impediments
Identify and address obstacles that limit team effectiveness and progress.
Identify and address obstacles that limit team effectiveness and progress.
Coach rather than command
Coach rather than command
Develop the mindset and techniques required to coach teams, Product Owners and stakeholders.
Develop the mindset and techniques required to coach teams, Product Owners and stakeholders.
Apply empirical thinking
Apply empirical thinking
Use transparency, inspection and adaptation to continuously improve products and ways of working.
Use transparency, inspection and adaptation to continuously improve products and ways of working.
Use AI responsibly
Use AI responsibly
Explore practical ways AI can augment Scrum activities while retaining human accountability and decision-making.
Explore practical ways AI can augment Scrum activities while retaining human accountability and decision-making.
Apply learning in practice
Apply learning in practice
Integrate Scrum and Agile principles into real-world organisational environments.
Integrate Scrum and Agile principles into real-world organisational environments.
CURRICULUM
Topics Covered
Topics Covered
A practical foundation for guiding teams through complexity, change and continuous improvement.
Agile and Scrum foundations
Agile and Scrum foundations
Scrum values and empirical process control
Scrum values and empirical process control
Scrum accountabilities, events and artifacts
Scrum accountabilities, events and artifacts
The Scrum Master role and responsibilities
The Scrum Master role and responsibilities
Self-managing and cross-functional teams
Self-managing and cross-functional teams
Team formation and team working agreements
Team formation and team working agreements
Product Goal and Sprint Goal
Product Goal and Sprint Goal
Product Backlog and Product Backlog refinement
Product Backlog and Product Backlog refinement
User stories and effective backlog items
User stories and effective backlog items
Relative sizing and estimation
Relative sizing and estimation
Sprint Planning
Sprint Planning
Daily Scrum and impediment management
Daily Scrum and impediment management
Sprint Review and stakeholder collaboration
Sprint Review and stakeholder collaboration
Sprint Retrospective and continuous improvement
Sprint Retrospective and continuous improvement
Facilitation and coaching techniques
Facilitation and coaching techniques
Scrum Master service to the Developers, Product Owner and organisation
Scrum Master service to the Developers, Product Owner and organisation
Working with uncertainty, complexity and change
Working with uncertainty, complexity and change
AI in Agile and Scrum
AI in Agile and Scrum
AI-assisted product discovery, backlog and team activities
AI-assisted product discovery, backlog and team activities
AI case study: applying AI to a real-world product challenge
AI case study: applying AI to a real-world product challenge
Practical demonstration of an AI-enabled Agile/Scrum prototype
Practical demonstration of an AI-enabled Agile/Scrum prototype
Human judgement, critical thinking and responsible use of AI
Human judgement, critical thinking and responsible use of AI
CREDENTIAL
Certification
Certification
SCRUM ALLIANCE®
Participants who complete the course receive access to the internationally recognised Certified ScrumMaster (CSM®) certification from Scrum Alliance®.
Participants who complete the course receive access to the internationally recognised Certified ScrumMaster (CSM®) certification from Scrum Alliance®.
The CSM certification requires completion of an approved 16-hour CSM course followed by the online CSM test. The test consists of 50 multiple-choice questions, with 37 correct answers required to pass.
The CSM certification requires completion of an approved 16-hour CSM course followed by the online CSM test. The test consists of 50 multiple-choice questions, with 37 correct answers required to pass.
COURSE COMMITMENT
Make space to practise.
Make space to practise.
2 days
2 days
16 hours
16 hours
Live online or in-person training
An immersive 16-hour programme designed for practical application, not passive observation.
An immersive 16-hour programme designed for practical application, not passive observation.
Ready to plan your CSM training?
Ready to plan your CSM training?
Book a place or tell us what your team needs.
Book a place or tell us what your team needs.